Your Questions, Answered

Placing an order with Dravolith Wellness is simple and straightforward. Browse our website and select the products that best suit your needs. Add items to your cart and proceed to checkout. You'll need to provide your shipping information and payment details. We accept major credit cards and PayPal for secure transactions. Once your order is confirmed, you'll receive an email with your order details and tracking information. Our user-friendly website ensures a smooth shopping experience, and our customer service team is always available to assist you if you encounter any issues during the ordering process.

We offer convenient and secure payment options to make your shopping experience as easy as possible. Dravolith Wellness accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal payments for those who prefer this method. All transactions are processed through secure, encrypted channels to protect your personal and financial information. We do not store credit card details on our servers, ensuring your data remains safe. For larger orders or special arrangements, please contact our team to discuss alternative payment methods if needed.

Currently, Dravolith Wellness ships exclusively within the United Kingdom. This allows us to maintain the highest standards of quality and freshness for our natural products. By focusing on UK delivery, we can ensure that your supplements and skincare items arrive in optimal condition and within our guaranteed timeframes. We are committed to providing exceptional service to our UK customers and continuously evaluate opportunities to expand our shipping options in the future. If you're located outside the UK, we recommend checking back periodically for updates on our shipping policies.

We offer reliable shipping options throughout the UK to ensure your Dravolith Wellness products arrive safely and promptly. Standard delivery typically takes 3-5 working days and is free on orders over £50. For faster service, we provide express delivery options that can get your order to you within 1-2 working days. All shipments are carefully packaged to maintain product quality and freshness. We use tracked delivery services so you can monitor your package's progress. Orders are processed within 1-2 business days, and you'll receive a confirmation email with tracking information once your order ships.

Delivery times depend on your location within the UK and the shipping method selected. Standard delivery usually takes 3-5 working days from the time your order is processed. Express delivery options are available for 1-2 working day delivery. Please note that delivery times may be affected by public holidays, adverse weather conditions, or high demand periods. We always aim to dispatch orders within 1-2 business days of placement. You'll receive email notifications with tracking information once your order ships, allowing you to monitor its progress. If there are any unexpected delays, our customer service team will keep you informed and work to resolve any issues promptly.

We want you to be completely satisfied with your Dravolith Wellness purchase. If you're not happy with your product for any reason, you can return it within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition. Due to the nature of our natural products, we cannot accept returns for opened supplements or used skincare products for hygiene reasons. If you receive a damaged or incorrect item, please contact us immediately, and we'll arrange for a replacement or full refund. Return shipping costs are covered by us for defective products, but customers are responsible for return shipping on change-of-mind returns. Our customer service team is here to assist you through the return process.

Initiating a return or exchange is straightforward. First, contact our customer service team via email at [email protected] or phone at +44 1284 855937 with your order number and reason for return. We'll guide you through the process and provide a return authorization if applicable. For approved returns, we'll send you a prepaid return label or provide instructions for returning the item. Once we receive your return, we'll process your refund or exchange within 3-5 business days. Refunds are issued to the original payment method. If you're exchanging for a different product, we'll ship the new item once the return is processed. Our team is committed to making the return process as smooth and hassle-free as possible.